Month: July 2020

Panel Discussion on Employee Experience (EX) vs Customer Experience (CX) – Why the big divide?

“Employee Experience is more than just having a ping pong table” This week the Sydney Chapter invited Catherine Wiggett, Nathan Birch, Emma Jones, Lurnea Simmons, Lucas Olmos, Greg Hodgson and Kimberely Barrett onto a panel to discuss Employee Experience, how...

Jessica Pang on the principles of creating an onboarding that works

“The on-boarding experience starts when the customer discovers the brand” Yesterday Jessica Pang gave an amazing presentation based on her years working in the travel industry. You can check out Jessica’s full talk below. Some of the key insights were:...