Are organisations as customer-focused as they think?

The Sydney Chapter hosted their first virtual workshop with Jodie Moule discussing the topic of how customer-focused organisations are and what we can do to improve this. Some ideas put forward on how we could improve HCD practices in organisations...

/ December 18, 2020

Design & Agony – Facilitation Edition

Part comedy, part design, part coaching. Rich Brophy, Jason Crane and Lujan Martinez Cima brought us a snappy and entertaining session covering some of the greatest hits of facilitation. 🎶 Tips and tricks from some of the best in the biz: 1. Experiment with exercises....

/ November 18, 2020
Photo by Kaboompics .com from Pexels

Design and Creativity in Business

It was great to have Lauren Tan, Kyle Soderberg, Charmian Grove and Neha Chandra from Deloitte Digital on the Sydney Chapter meetup! During the session the group covered three main areas: Their journey 🎢 – How each of them came...

/ September 28, 2020

Design for Cognitive Bias: Using Mental Shortcuts for Good Instead of Evil

On Wednesday, September 16, we had the honor and pleasure to host David Dylan Thomas at our second event for the Berlin chapter. David shared with us his learnings and insights about Design for Cognitive Bias. David used real-world examples...

/ September 19, 2020

Pairing systems thinking & HCD in the criminal justice system

In July, we had our first event in Berlin, hosting Kate Goodwin to share with us her experiences applying systems-thinking and human-centered design to create is an initiative driving systemic change in Victoria, Australia’s criminal justice system, in...

/ August 31, 2020
Thanks to Olav Ahrens Røtne for sharing their work on Unsplash.

Nathan Baird on cracking the toughest phase of HCD

“HCD is becoming mainstream, yet innovation success rates aren’tincreasing!“ This week we had Nathan Baird on the Sydney Chapter meetup speaking to us about how we can generate compelling customer insights that lead to innovation. Nathan gave some great practical...

/ August 26, 2020
Photo by Perry Grone

Panel Discussion on Employee Experience (EX) vs Customer Experience (CX) – Why the big divide?

“Employee Experience is more than just having a ping pong table” This week the Sydney Chapter invited Catherine Wiggett, Nathan Birch, Emma Jones, Lurnea Simmons, Lucas Olmos, Greg Hodgson and Kimberely Barrett onto a panel to discuss Employee Experience, how...

/ July 31, 2020

Jessica Pang on the principles of creating an onboarding that works

“The on-boarding experience starts when the customer discovers the brand” Yesterday Jessica Pang gave an amazing presentation based on her years working in the travel industry. You can check out Jessica’s full talk below. Some of the key insights were:...

/ July 3, 2020

Mike Hall on the problems Design Systems solve and their impact on design

“Consistency is one of the cornerstones of usability” Last week Mike Hall led an incredible discussion around design systems. He focused on both their impact on teams/companies that use them and the designs that are created. You can view the...

/ June 15, 2020

Shruti Rai on Designing for the Edge Cases.

Politics is about power, in particular, the power to change. Shruti Rai gave a fantastic talk to the Sydney Chapter.

/ June 9, 2020